What is your minimum order quantity?

The MOQ for custom gift boxes is 300; for standard styles in stock, the MOQ is 100.

Do you have price list?

Prices vary depending on the material and raw ingredients used for the same style; we can provide a quote only after you provide the quantity and specific style.

Can I mix and match different styles of products within the MOQ?

No, MOQ refers to the minimum order quantity for each individual style.

What is your minimum order quantity?

The MOQ for custom gift boxes is 300; for standard styles in stock, the MOQ is 100.

Do you have price list?

Prices vary depending on the material and raw ingredients used for the same style; we can provide a quote only after you provide the quantity and specific style.

How to ship to the customer's Country?

We typically work with freight forwarders. If the customer has a freight forwarder, we will ship the goods to the location by the customer’s freight forwarder; if not, we can help find one and arrange shipment.

What can be customized?

Logos: Screen printing, laser engraving, UV printing. Design: Set contents, styles, materials, and colors. Packaging: Custom gift boxes, instruction manuals, hang tags, and outer shipping boxes.

What should I do if I discover a quality issue after receiving the goods?

All products go through strict QC. If defects are confirmed, please provide photos/videos within 7 days. We will replace or compensate accordingly.

Do you have any quality certifications?

Yes, our factory is ISO 9001:2015 certified. All pens comply with CE, MSDS, SDS, and RoHS standards; the ink in the refills is GTS-certified; the batteries are NTEK- and PSE-certified and comply with MSDS standards; and all raw materials are carefully selected to ensure safety and quality.

Часто задаваемые вопросы

Q: What shipping options are available?

Sea freight: Best suited for large orders. Air freight: Faster for small and medium-sized orders. Express delivery: (DHL, FedEx, UPS) Best suited for samples or urgent packages.

Q: How are the products packaged?

Single pen: 1pc/OPP bag, 50pcs/INNER bag, 500pcs/MASTER CARTON. Gift Sets: Custom-designed boxes (cardboard, leatherette, or metal) or paper handbag.

Q: What are your accepted payment methods?

New Clients: 30% deposit, balance before shipment. Letter of Credit: At sight L/C is acceptable. Long-term Clients: Flexible terms can be discussed based on history and order value. We can accept the Pingpong, Paypal, Alipay and so on.

Q: Can we develop a unique gift model?

Yes. We provide private mold services for exclusive designs, requiring a mold fee and longer development time. We also offer stock molds for faster, cost-effective customization.