Preguntas frecuentes
Order & Cantidad mínima de pedido
The MOQ for custom gift boxes is 300; for standard styles in stock, the MOQ is 100.
Prices vary depending on the material and raw ingredients used for the same style; we can provide a quote only after you provide the quantity and specific style.
No, MOQ refers to the minimum order quantity for each individual style.
Lead time & Samples
The MOQ for custom gift boxes is 300; for standard styles in stock, the MOQ is 100.
Prices vary depending on the material and raw ingredients used for the same style; we can provide a quote only after you provide the quantity and specific style.
Shipping & Logistics
We typically work with freight forwarders. If the customer has a freight forwarder, we will ship the goods to the location by the customer’s freight forwarder; if not, we can help find one and arrange shipment.
Sea freight: Best suited for large orders. Air freight: Faster for small and medium-sized orders. Express delivery: (DHL, FedEx, UPS) Best suited for samples or urgent packages.
Single pen: 1pc/OPP bag, 50pcs/INNER bag, 500pcs/MASTER CARTON. Juegos de regalo: Custom-designed boxes (cardboard, leatherette, or metal) or paper handbag.
Payment & Terms
New Clients: 30% deposit, balance before shipment. Letter of Credit: At sight L/C is acceptable. Long-term Clients: Flexible terms can be discussed based on history and order value. We can accept the Pingpong, Paypal, Alipay and so on.
Personalización & Development
Sí. We provide private mold services for exclusive designs, requiring a mold fee and longer development time. We also offer stock molds for faster, cost-effective customization.
Logos: Screen printing, laser engraving, UV printing. Design: Set contents, styles, materiales, and colors. Packaging: Custom gift boxes, instruction manuals, hang tags, and outer shipping boxes.
Quality & After‑sales
All products go through strict QC. If defects are confirmed, please provide photos/videos within 7 días. We will replace or compensate accordingly.
Sí, our factory is ISO 9001:2015 certified. All pens comply with CE, MSDS, SDS, and RoHS standards; the ink in the refills is GTS-certified; the batteries are NTEK- and PSE-certified and comply with MSDS standards; and all raw materials are carefully selected to ensure safety and quality.
